Why CAT for EDI?
At CAT, we are passionate about what we do and take support to the next level.
Award Winning Ticketing System
CAT has chosen the JIRA Service Desk, a powerful ticketing system used by over 20,000 teams worldwide to handle your needs. JIRA Service Desk is one of the fastest growing service desk tools dedicated to providing innovative and easy to use user experiences including the following.
- Configurable SLA’s
- Robust reporting to track against SLA’s
- Knowledge Base for repeat incidents
The SLA tracker uses colors to indicate the urgency of a given SLA for an issue based on the time remaining.
Multiple ways to open a support ticket
- E-mail: firstname.lastname@example.org
- Log onto the help desk portal
- Call 1-800-CAT4JDE
EDI Managed Services
Frequency of priorities are evaluated to determine if contract is “right-sized” Sev1 requests entered outside of regular coverage hours have a 2-hour first response SLA.
EDI Managed Services Benefits
Coverage in all areas of JDE or SAP –Technology, Development and Application Resources.
ECS team provides support for your ERP environment while you focus on your business.
Allows your team to focus on more strategic business-centric projects.
Our experienced resources allow us to quickly resolve issues.
Proactive monitoring and troubleshooting increases uptime.
Root cause analysis and proactive support increases stability.
Safety/ Insurance Policy
Experts on Call
You will have access to our team of on-call technical experts.
On Demand Support
You can instantly connect with an expert during unplanned IT circumstances.
- JDE Functional Application Support
- Production Support
- Small Projects
- Over the wire training
- JDE System Administration (CNC)
- Production Support
- Server Monitoring
- JDE Development
- User Defined Objects
The frequency of priorities are evaluated to determine if contract is “right-sized” SEV1 requests entered outside of regular coverage hours have a 2-hour first response SLA.
- Pricing schedule is estimated based on volume and number of transaction sets and customers currently in production
- EDI customer onboarding fee