JD Edwards customers utilizing system 47 to process EDI documents have always struggled with identifying and remediating errors due to translations and JD Edwards configuration. Each EDI transaction set that has its own set of reports to identify errors. This forces the EDI analyst to review each and every report, which is very time-consuming. CAT has built a tool, a cockpit so to speak where all EDI errors can come to one pane of glass and be processed without multiple clicks.

• CAT EDI Managed Services Group needed a quicker way to identify errors​
• The team needed a way to communicate EDI errors to our clients with pinpoint accuracy​
• Found out there was a need in the marketplace​

Each area of JDE has its own set of error reports and applications.  This separation forces an EDI Coordinator to review 5-10 separate reports to find the errors, then the user must go to the individual applications to remediate those errors.

• No indication of what the error is​
• No place to go to fix the error​
• User must go to the work center for each error which is way too cumbersome​

We placed ourselves in the shoes of an EDI Coordinator (a day in the life)​ and asked these questions.

• What do I do when I log on in the morning
  
• How do I determine my priorities for the day
  
• What is the sequence to look at the errors
  
• Need to resolve the errors before the the next batch EDI run​

• We designed and built a tool where errors from all transaction sets can be displayed​
• Gave a path to the applications to resolve the errors​
• Included custom tables, reports and applications​