Service Management

Maximize dispatching and boost revenue by scheduling the right people at the right time, and see real-time data for work taking place in the field.

Single version of the truth
Multi-dimensional reporting
Security by role
Custom reports and personalized dashboards
Multiple display options

Streamline your dispatch system

Acumatica Service Management enables you to quickly capture service needs, get them assigned faster, and track progress in real-time. Efficient scheduling drives increased revenue and improves customer satisfaction. Acumatica Field Service Management software is fully integrated with your ERP, providing seamless integration with inventory, purchasing, and projects. Features include contract management, appointment schedules, and a full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations. Use Equipment Management to track and service customer or company-owned equipment and optimize routes with Acumatica for WorkWave Route Optimization Native Connector.

The implementation of Acumatica allows us to look at our metrics on a day-to-day, real-time basis. We can see what our operational impacts are which allows us to make better decisions during this chaotic time. None of that was possible with our prior systems."
Bryan Mullen
SVP Shared Services Lifeway Mobility

Scheduling, dispatching and call center

Fully connect your scheduling, dispatching, and call center. The visual Dispatch Calendar Board gets the right people to the right service or job every time.

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The information you need, anytime, anywhere, on any device

Flexible, automated notifications

Using emails, SMS, or push notifications to alert resources and customers of appointment assignments or modifications, and receive confirmations in real-time.

Gain Control of Field Service Technicians

Track resource commitments and real-time GPS location. Obtain real-time access to the progress of the appointment with status updates, the material used, and detailed notes and pictures.

Better Service Management ERP Software

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Acumatica pricing tailored to your needs

Acumatica Service Management – Key Features

Establish warranty offers for your customers, specifying which parts are under warranty to avoid confusion, mischarges, and objections. Multidimensional contracts (different warranty periods for different components of the system) help to track warranties from sales to repair in the field, specifying what is covered and what is not. This helps ensure billing accuracy and improve customer satisfaction.

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Cloud solutions built to industry specifications

See how Acumatica Industry Editions address the unique needs and processes of rapid-growth sectors:

Construction

Successful residential and commercial contractors face a variety of industry and competitive challenges. The combination of project control and construction…

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Distribution

Distributors of any size face many of the same global challenges, but also have unique needs for their individual markets.…

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Manufacturing

ERP and CRM working together to support all major business areas in most manufacturing modes. Flexible manufacturing planning and shop…

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Service Industries

Whether you specialize in long-term, complex projects or short turnaround jobs, you succeed by acquiring and maintaining clients while ensuring…

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From Acumatica Customers

Safety Management Group

"We have a workforce hungry for KPIs and metrics, and Acumatica provides our employees and upper management with actionable data at their fingertips."
Rebecca Ogle, CFO
Safety Management Group

Security Solutions

"By using Case Management with Acumatica, the entire department can see the support ticket, all technicians and support agents have the visibility needed to make sure customer issues aren’t getting lost. Our team is much more efficient."
Jamie Vos, Owner
Security Solutions

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Ready to see it in action?

Get a free consultation with a Service Management specialist, and see how you can streamline your dispatch operation, increase revenue, and boost customer satisfaction.

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