Why CAT for EDI?

At CAT, we are passionate about what we do and take support to the next level.

Award Winning Ticketing System

CAT has chosen the JIRA Service Desk, a powerful ticketing system used by over 20,000 teams worldwide to handle your needs. JIRA Service Desk is one of the fastest growing service desk tools dedicated to providing innovative and easy to use user experiences including the following.

  • Configurable SLA’s
  • Robust reporting to track against SLA’s
  • Knowledge Base for repeat incidents

The SLA tracker uses colors to indicate the urgency of a given SLA for an issue based on the time remaining.

Multiple ways to open a support ticket

  • E-mail: support@catechnology.com
  • Log onto the help desk portal
  • Call 1-800-CAT4JDE

EDI Managed Services

Frequency of priorities are evaluated to determine if contract is “right-sized” Sev1 requests entered outside of regular coverage hours have a 2-hour first response SLA.


EDI Managed Services Benefits

Resources

  • Skills

    Coverage in all areas of JDE or SAP –Technology, Development and Application Resources.

  • Focus

    ECS team provides support for your ERP environment while you focus on your business.

  • Time

    Allows your team to focus on more strategic business-centric projects.

Service Level

  • On time

    Our experienced resources allow us to quickly resolve issues.

  • Uptime

    Proactive monitoring and troubleshooting increases uptime.

  • Stability

    Root cause analysis and proactive support increases stability.

Safety/ Insurance Policy

  • Experts on Call

    (+1) 888-533-4228


On Demand Support

You can instantly connect with an expert during unplanned IT circumstances.

  • JDE

    • JDE Functional Application Support
    • Production Support
    • Small Projects
    • Over the wire training

  • CNC

    • JDE System Administration (CNC)
    • Production Support
    • Security
    • Server Monitoring

  • DEVELOPMENT

    • JDE Development
    • BSSV
    • loT
    • User Defined Objects

The frequency of priorities are evaluated to determine if contract is “right-sized” SEV1 requests entered outside of regular coverage hours have a 2-hour first response SLA.

CAT Coverage

Support Schedule

  • Pricing schedule is estimated based on volume and number of transaction sets and customers currently in production
  • EDI customer onboarding fee

Call us to find out more about EDI Managed Services