CAT's Dual-Layer Application Managed Services Keeps Your Acumatica Running Smoothly

ERP Doesn’t End at Go-Live, It Begins There

Acumatica gives you a powerful ERP foundation — but CAT takes it further. Our Dual-Layer Application Managed Services (AMS) blends Acumatica’s platform support with hands-on services your team actually needs: faster fixes, fewer roadblocks, and smarter ERP evolution.

CAT’s Dual-Layer AMS for Acumatica goes beyond basic vendor support. We partner with your team to bridge operational gaps, eliminate bottlenecks, and provide the real-time, personalized assistance growing businesses need to stay agile, productive, and confident in their ERP investment.

Watch our AMS for Acumatica Overview Video Below.

In under 2 minutes, discover how CAT’s Dual-Layer AMS fills the critical gaps left by standard Acumatica support — and why that matters the moment your ERP goes live.

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C&A Technology's Application Managed Services for Acumatica

What Does Dual-Layer Support Really Mean?

Acumatica gives you the essentials: platform updates, ticketing, and a solid knowledge base. But CAT’s Dual-Layer Application Managed Services (AMS) for Acumatica picks up where that leaves off, supporting your ERP with enhancements, user issues, integrations, and strategic guidance that go beyond the basics.

When something breaks, your team shouldn’t have to wonder who to call or wait in line for help. Whether it’s a frozen screen, a failed report, or a broken integration — these disruptions don’t wait, and neither do we.

That’s where CAT’s dual-layer AMS kicks in. We handle real-time, high-pressure issues with people who know your system — no call centers, no escalations. Just responsive, SLA-driven support tailored to your business.

Fast, flexible help — right when it matters most.

Application Support

Our team resolves functional user issues, failed processes, and common “how do I do that…” questions. We assist with 3rd-party integrations and provide ad-hoc training to empower your users to do more, with less frustration.

Issue Matching & Resolution

We track recurring problems and link them to known fixes. This helps us solve issues faster, without starting from scratch. Our growing knowledge base reduces repeat disruptions and keeps your system running smoothly.

SLA-Driven Response

CAT offers multiple ways to log tickets - email, portal, or phone. We assign resources based on urgency, get weekly reports and dashboards so you always know what’s in progress and what’s resolved.

Top 5 Reasons to Move to CAT’s Dual-Layer Application Managed Services for Acumatica

Managed Services isn’t just support—it’s strategy. With CAT, companies gain a partner that doesn’t just respond to issues but helps prevent them, streamline operations, and unlock more value from Acumatica every day. These five reasons explain why growing teams are making the switch.

Reason 1: Faster Issue Resolution

No call center. No waiting in line. Just real help fast.

Reason 2: Less Internal Strain

Let your team focus on growth, not tickets and updates.

Reason 3: Clear Visibility

Know what’s open, resolved, or delayed. No surprises.

Reason 4: Proactive Support

We track patterns and fix things before they escalate.

Reason 5: Expert-Led Enhancements

Dashboards, reports, small modules done right, done fast.

Confident Cloud ERP Starts Here

Our in-depth Acumatica AMS guide breaks down the dual-layer support model that sets CAT apart.

It shows how Acumatica delivers platform-level essentials—while CAT steps in with real-world ERP expertise to handle enhancements, integrations, performance tuning, and strategic support.

From team augmentation to proactive monitoring, this guide shows what complete, modern ERP support should actually look like.

Not ready to commit?
No pressure—just download the guide and explore how CAT’s dual-layer AMS helps Acumatica customers simplify, scale, and stay ahead.

What You'll Learn:

Learn how dual-layer support bridges ERP gaps

Optimize performance and scale smarter

Turn Managed Services into strategic advantage

Download Acumatica AMS Guide

System Growth & Optimization

Fixing problems is one thing. Getting ahead of them is where the real gains happen. Maybe your reports aren’t telling the full story. Maybe workflows take longer than they should. Maybe your team keeps putting off enhancements because there’s never time.

This is where CAT moves from reactive to proactive. Strategic Enablement means we don’t just support your ERP, we evolve it. So instead of catching up, you’re leading the way.

Go beyond fixes... improve, tune, and expand with Dual-Layer support

Optimization Reviews

We assess performance, clean up workflows, and fine-tune your Acumatica setup for better speed and accuracy.

Enhancement Projects

From dashboards to modules, we handle small-to-mid projects without slowing down your team.

Service Delivery Management

You get weekly updates, transparent SLAs, and a dedicated team managing issues by priority.

Why CAT for AMS?

CAT’s Dual-Layer Application Managed Services for Acumatica (AMS) doesn’t replace Acumatica — it enhances it. You still get the benefits of Acumatica’s platform support. But layered on top, you gain CAT’s deep ERP expertise, rapid-response team, and strategic guidance tailored to your business.